I’m an IT guy.

I close tickets and support users.

What I believe sets me apart

Emotional intelligence: I support Emotional And Technical Needs. Over the course of my career I’ve found that the quickest and easiest way to convert ordinary users into hardcore fans is to find the emotional component of their issue and make sure they feel seen, valued and heard. When someone comes to you with a problem, they’re usually already feeling vulnerable, silly or even frightened. When they know I’m on their side, and that they’re seen, I often convert even the most skeptical into full on IT fans.

Checkout my resume

20

Years of customer service experience

200+

Knowledge base articles written

3

Awards

1

Cool dude

What I Do

Skills

Help Desk

I support Windows, Mac, iOS, Android and even a little Linux environments. If it uses electricity in an office, I’ve supported it!

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Knowledge Base

I write articles on what needs I’m seeing based on data from our tickets. I track KPIs, SLAs and am a total analytics nerd.

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Training

I create and lead training for users on their first day, as well as offer training and custom white glove support for the C-Suite.

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Ready to work together?

Contact Me